STATSOFT ONLINE STORE TERMS AND CONDITIONS

§1. General Information

1. These Terms and Conditions set forth the rules for using the StatSoft Polska Sp. z o.o. online store available at https://sklep.statsoft.pl, as well as the rules for entering into and performing contracts regarding Physical Goods, Digital Content, Digital Services, Software, Licenses, Training Services, E-learning, and Certificates.
2. The Store is owned by StatSoft Polska sp. z o.o., with its registered office in Kraków, ul. Cystersów 9, 31-553 Kraków, KRS 0000174490, NIP 677-10-19-064, REGON 350859518, share capital of 100,000 PLN.
3. The Seller provides a contact point at info@statsoft.pl. In matters requiring contact with the customer, communication is conducted in Polish.
4. The information presented in the Store, including descriptions, prices, specifications, scope of services, and delivery dates, constitutes an invitation to enter into a contract, unless the content of the offer indicates otherwise.
5. A prerequisite for using the Store is that the Customer has previously reviewed the Terms and Conditions and the Privacy Policy.

§2. Definitions

The terms used in these Terms and Conditions and written with capital letters shall have the following meanings:

• Business Day – a day other than Saturday, Sunday or a public holiday within the meaning of applicable law.
• User – a person using the Store.
• Customer – a User who has an Account or takes steps aimed at concluding an Agreement.
• Buyer – a Customer who has concluded an Agreement with the Seller.
• Consumer – a natural person performing a legal act with the Seller that is not directly related to their business or professional activity.
• Consumer Rights Entrepreneur – a natural person conducting business activity who enters into an Agreement related to that activity, if the nature of the Agreement indicates that it is not of a professional nature for that person.
• Business Customer – an entity entering into an Agreement in connection with its business or professional activity.
• Store – the online service operated by the Seller at https://sklep.statsoft.pl/.
• Seller – the entity operating the Store, indicated in the introductory section of these Terms and Conditions.
• Account – an individual Customer panel enabling the use of Store functionalities, in particular placing Orders and using purchased services or digital products, where such functionality is available.
• Physical Goods – a movable item offered in the Store, in particular a book or other tangible product.
• Digital Content – data produced and supplied in digital form, in particular an e-book, PDF, recording, presentation, training materials, exercise files or other electronic materials.
• Digital Service – a service enabling the Customer to access digital content, functionalities or resources for a specified period or to use a digital platform or environment, in particular E-learning or access to educational resources.
• Software – a computer program offered by the Seller, made available for download, installation or online use.
• Licence – the right to use the Software under the terms specified for the relevant product, in the documentation or in separate licence terms.
• Training Service – a service consisting in particular of conducting training, webinars, online classes or consultations.
• E-learning – a Digital Service or Training Service consisting in providing access to an educational programme, materials, recordings, tests or other resources for the period specified in the product description.
• Certificate – an electronic document confirming that the conditions specified for a given webinar or other service have been met.
• Bundle – a set of at least two products or services offered together, in particular Physical Goods, Digital Content, Digital Services, Software, Training Services or Certificates.
• Order – a declaration of intent made by the Buyer aimed directly at concluding an Agreement.
• Agreement – as applicable, an agreement for the sale of Physical Goods, an agreement for the provision of Digital Content, an agreement for the provision of Digital Services, a licence agreement, an agreement for the provision of Training Services or another agreement relating to a product or service offered in the Store.
• Non-conformity – a lack of conformity of Physical Goods, Digital Content or Digital Services with the Agreement within the meaning of applicable law.
• Privacy Policy – a document describing the rules for processing Customers' personal data by the Seller.

§3. Technical Requirements and Rules of Use

1. To use the Store, a device with Internet access and an up-to-date web browser are required.
2. Individual digital products or E-learning services may be subject to additional technical requirements specified in the product description.
3. The Customer is obliged to use the Store in accordance with the law, these Terms and Conditions and good practices.
4. The Customer may not provide unlawful content through the Store or take actions that could disrupt its operation.
5. The Seller applies appropriate technical and organisational measures to protect data and ensure the security of its services.

§4. Customer Account

1. Creating an Account is voluntary, unless the nature of a specific Digital Service requires an Account.
2. The Customer is responsible for keeping their login details confidential and should not disclose them to unauthorised persons.
3. The Account enables, in particular, placing Orders and – where such functionality is available – accessing Order history or using purchased digital products and E-learning services.
4. The Customer may stop using the free Account service at any time. Deleting the Account does not affect rights and obligations arising from Agreements previously concluded.

§5. Prices and Payments

1. Prices displayed in the Store are gross prices in PLN, USD or EUR and include VAT, unless expressly stated otherwise.
2. Before placing an Order, the Customer is informed of the total price, delivery costs and other costs payable to the Seller.
3. Available payment methods are indicated in the Store, in particular bank transfer, electronic payments and payment card.
4. If payment is not made within the deadline specified with the Order, the Seller may cancel the Order if the Agreement has not yet been concluded.

§6. Conclusion of the Agreement

1. The Customer places an Order by selecting a product, adding it to the shopping cart, providing the required information, selecting the delivery method or method of providing the service and payment method, and confirming the Order.
2. Before placing an Order, the Customer receives information about the main characteristics of the service, the price, the duration or delivery date, where applicable, and other relevant terms.
3. An Order placed by the Customer constitutes an offer to conclude an Agreement, unless the terms of a specific offer provide otherwise.
4. The Agreement is concluded when the Customer is sent confirmation that the Order has been accepted for processing, or at another time expressly specified for the relevant product.
5. Confirmation of the conclusion of the Agreement is provided to the Customer, in particular by email.
6. If it is impossible to fulfil the Order, the Seller informs the Customer and refunds any payments received to the extent that the Agreement has not been performed.

§7. Territorial Restrictions and Restrictions on Order Fulfilment

1. The Seller fulfils Orders in compliance with applicable laws, including regulations concerning economic sanctions, export and import restrictions, and other restrictions on the trade in goods, services, Software and technologies.
2. The sale, delivery, provision or supply of products and services offered in the Store may be restricted or excluded with regard to certain countries, territories, entities, persons or uses, in particular due to applicable laws, licence terms, export restrictions or the Seller's trade policy.
3. The Seller does not fulfil Orders involving delivery or provision of services to territories subject to restrictions specified in the Store or in these Terms and Conditions. Such restrictions may apply in particular to: Japan, Israel, China, Macao, Hong Kong, Belarus, Russia, Iran and North Korea, subject to updates to the list in accordance with applicable laws and the Seller's trade policy.
4. If fulfilment of an Order becomes impossible due to the restrictions referred to above, the Seller will inform the Customer and refund any payments received to the extent that the Agreement has not been performed, subject to mandatory provisions of applicable law.

§8. Physical Goods

1. Physical Goods are delivered to the address indicated by the Buyer through an available carrier.
2. Delivery may only be made within the territory of Poland.
3. The delivery cost is indicated before the Order is placed.
4. The estimated delivery time is indicated in the product description or when placing the Order.
5. If an Order includes products with different fulfilment times, the Seller may fulfil the Order in parts or ship the entire Order within the period corresponding to the latest fulfilment time, in accordance with the information provided to the Customer.
6. The Seller is responsible for the conformity of Physical Goods with the Agreement in accordance with applicable law.

§9. Digital Content

1. Digital Content is provided by downloading a file, sending a link, making the material available through the Account or in another manner indicated in the product description.
2. The product description specifies, where necessary, the format of the Digital Content, the method of delivery, technical requirements and any access period.
3. If Digital Content is supplied as a one-time service, it is deemed delivered when the Customer gains access to it or the ability to download it.
4. If Digital Content is supplied in stages, individual elements may be made available according to the schedule specified for the product.
5. Where applicable law requires updates to be provided, the Seller shall fulfil this obligation. Other updates are provided in accordance with the product description or the Agreement.

§10. Digital Services and E-learning

1. Digital Services are provided for the period and under the terms specified in the product description.
2. A Digital Service is deemed delivered when the Customer gains access to the Digital Service, unless applicable law or the product description provides otherwise.
3. In the case of E-learning, the product description specifies, in particular, the programme and access period.
4. If access is granted for a fixed period, the access period begins on the date specified in the product description or on the date access is provided, in accordance with the information provided to the Customer.
5. Access to E-learning is intended for the Buyer.
6. The Seller may temporarily restrict access to a Digital Service for technical reasons, in particular for maintenance or updates. Where possible, the Seller will inform Customers of planned interruptions in advance.
7. In the event of a failure of a Digital Service, the Seller shall take measures aimed at restoring its conformity with the Agreement within the period required by applicable law.

§11. Software and Licences

1. If the subject of an Order is Software, the rules governing its use may be specified in the product description, documentation, licence terms or a separate licence agreement.
2. The scope of the Licence may specify, in particular, its duration, the number of users or workstations, the activation method, permitted use and licence restrictions.
3. A Licence does not constitute a transfer of economic copyright to the Software.
4. Software may be provided by downloading an installer, providing a key or activation code, creating online access or in another manner specified for the product.
5. If Software is provided under a subscription or online model, the service may constitute a Digital Service provided for the period specified in the product description.
6. The terms governing Software updates, support and new versions are specified for the relevant product or in the licence terms.
7. The use of Software and Licences is also subject to territorial, export and other restrictions specified in §7 of these Terms and Conditions, the applicable licence terms and applicable law.

§12. Training Services and Webinars

1. The terms of a specific Training Service, in particular its date, format, duration, programme and price, are specified in the product description.
2. In the case of a Training Service or webinar taking place on a specified date, that date constitutes an essential element of the service.
3. The Terms and Conditions applicable to Training Services offered by the Seller are available at: https://www.statsoft.pl/en/terms-and-conditions-for-training-services/.

§13. Certificates

1. A Certificate is issued only where this is provided for in the product description.
2. The product description specifies the conditions for obtaining a Certificate.
3. The Certificate is issued electronically, in accordance with the product description.
4. The Customer is responsible for the accuracy of the information provided for the issuance of the Certificate.
5. Purchasing E-learning or a Training Service does not automatically entitle the Customer to a Certificate if its issuance depends on meeting additional conditions.

§14. Bundles and Combined Products

1. The Store may offer Bundles comprising different types of services, in particular Physical Goods, Digital Content, Digital Services, Software, Training Services and Certificates.
2. The Bundle description specifies its components and, where relevant, the method and timing of delivery of individual services.
3. The provisions of these Terms and Conditions applicable to the respective components of the Bundle shall apply, including provisions concerning delivery, Licences, Services and Digital Content, Training Services, complaints and withdrawal from the Agreement.

§15. Right of Withdrawal

1. The provisions of this section apply to Consumers and Consumer Rights Entrepreneurs to the extent that applicable law grants them the right of withdrawal.
2. In the case of Physical Goods, the right of withdrawal applies under the terms and within the period of 14 days specified in the Consumer Rights Act.
3. A withdrawal statement may be submitted in any form allowing it to be established that the Customer is exercising this right. The Seller provides a withdrawal form.
4. The completed withdrawal form constituting Appendix 1 to these Terms and Conditions should be sent together with the returned Physical Goods to the following address:
   StatSoft Polska Sp. z o.o.
   Cystersów 9, 31-553 Kraków
   Poland
   The Seller shall promptly send the Buyer electronic confirmation of receipt of the withdrawal statement.
5. The direct costs of returning Physical Goods shall be borne by the Buyer, unless the Seller has agreed to bear them or applicable law provides otherwise.
6. Refunds shall be made in accordance with the rules set out in the Consumer Rights Act, taking into account the Seller's right to withhold the refund until the Goods are received or the Buyer provides proof of having sent them back, where permitted by applicable law.
7. In the case of paid Digital Content not supplied on a tangible medium, where delivery has commenced before the expiry of the withdrawal period, the Seller requires the Customer's express prior consent and confirmation that the Customer is aware that they will lose the right of withdrawal once the statutory conditions have been met.
8. In the case of a Digital Service or Training Service, the right of withdrawal and any exclusion thereof shall apply in accordance with the Consumer Rights Act, depending on the nature and extent of performance of the service.
9. Where applicable law does not provide for a right of withdrawal, the Seller shall inform the Customer of this before the Agreement is concluded.

§16. Complaints and Non-conformity

1. The Seller shall be liable to Consumers and Consumer Rights Entrepreneurs for the conformity of Physical Goods, Digital Content and Digital Services with the Agreement in accordance with applicable law.
2. A complaint may be submitted electronically to info@statsoft.pl or in another manner allowing it to be documented.
3. A complaint should include information allowing the Order to be identified, a description of the problem, the Customer's details and the Customer's request.
4. In the event of non-conformity of Physical Goods, the Customer may exercise the rights provided for by law, including requesting repair or replacement and, in cases specified by law, a price reduction or withdrawal from the Agreement.
5. In the event of non-conformity of Digital Content or a Digital Service, the Customer may exercise the rights provided for by law, including requesting that the service be brought into conformity and, in cases specified by law, a price reduction or withdrawal from the Agreement.
6. The Seller shall respond to a complaint within the period prescribed by applicable law.
7. With respect to Business Customers who are not Consumer Rights Entrepreneurs, the Seller's liability may be limited or excluded to the extent permitted by mandatory provisions of applicable law, in particular with regard to statutory warranty rights, if provided for in the Agreement.

§17. Intellectual Property

1. All content and elements of the Store, including designations, materials, descriptions, graphics and training materials, are protected by law.
2. The purchase of Digital Content, E-learning, a Training Service or Software does not constitute a transfer of economic copyright.
3. The Customer may use purchased materials only to the extent resulting from the Agreement, Licence and applicable law.
4. Without the Seller's consent, it is prohibited in particular to publicly share, resell, distribute or copy materials beyond the scope of permitted use, or to share access credentials with unauthorised persons.

§18. Personal Data

1. Personal data is processed in accordance with the GDPR and the Privacy Policy available in the Store.
2. Information concerning the processing of personal data, including purposes, legal bases, retention periods and data subjects' rights, is specified in the Privacy Policy available at: https://www.statsoft.pl/en/gdpr/.

§19. Dispute Resolution

1. The Seller shall consider complaints and take measures aimed at resolving disputes amicably.
2. The Seller does not participate in out-of-court consumer dispute resolution unless required to do so by law or the Seller agrees to participate in a specific proceeding.
3. Disputes with Consumers shall be governed by the laws applicable to consumer protection. In the case of Business Customers, jurisdiction may be determined in accordance with applicable law and, where legally permissible, by the court having jurisdiction over the Seller's registered office.

§20. Amendments to the Terms and Conditions

1. The Seller may amend these Terms and Conditions for important reasons, in particular in the event of changes to applicable law, the Seller's details, the scope of its business activities, Store functionalities or the method of providing services.
2. Amendments to these Terms and Conditions shall be published on the Store's website.
3. Agreements concluded before an amendment enters into force shall be governed by the Terms and Conditions applicable at the time the Agreement was concluded, unless applicable law or the nature of the service requires the application of the new provisions.
4. An amendment to the Terms and Conditions shall not affect rights acquired by the Customer under Agreements concluded previously.

§21. Final Provisions

1. These Terms and Conditions are governed by Polish law, subject to mandatory provisions protecting Consumers.
2. These Terms and Conditions shall enter into force on 1 September 2026.
3. The withdrawal form constitutes an appendix to these Terms and Conditions.
4. Matters not regulated by these Terms and Conditions shall be governed by generally applicable law.